Digital Government Services

Citizen Service Portals

Let citizens submit requests, upload documents, book appointments and follow status online.

Government

Pilot focus

Fewer office visits, clearer request status and better management visibility.

Online request intakeDocument upload and validationStatus trackingAppointment schedulingExecutive service dashboard
Start the conversation

Start with a short institutional briefing

No public project names are required in the first contact. Choose the closest path, then turn the discussion into a pilot brief, technical pack or tender invitation.

30-minute briefingReviewable scope briefTechnical or procurement packTraining and handover path

Next outputs: role confirmation, 30-minute briefing, workflow selection, scope brief, then technical or procurement pack.

Fast first request

A short intake that routes the request to the right path. Details can be completed later through a formal meeting or tender documents.

Confidential discussions are available under NDA. No reference or organization name is published without written approval.

Only 4 fields are visible first. Open optional routing details when needed.

We use these details to route the request internally. Do not send sensitive documents or public project names in the first message.

Optional routing detailsOptional

These details help route the request, but they are not required for the first reply.

Who it serves

For ministries, municipalities and directorates that need one controlled entry point for public services.

Fewer office visits, clearer request status and better management visibility.

Problems and outcomes

The problem, operating model and expected result in one reviewable scope

Each area is set out clearly for operational, technical and procurement review.

Problems We Solve

Paper applicationsLost attachmentsUnclear request statusRepeated citizen visitsNo live workload reporting

Outcomes Delivered

Online request intakeDocument upload and validationStatus trackingAppointment schedulingExecutive service dashboard

Controls Included

Audit logsRole-based accessData ownershipPrivate hosting optionTraining and handover
Workflow and deliverables

A concrete path from request to evidence

Each solution sets out what happens, what gets delivered and how the pilot can be evaluated.

Workflow

01
Submit request
02
Validate documents
03
Assign department
04
Review and approve
05
Notify citizen
06
Report performance

Pilot Deliverables

Citizen portalAdmin review queueRole permissionsNotification templatesService dashboard
Start with one focused workflow

Request a pilot for citizen service portals

Core-Intel can turn this solution into a 30-60 day pilot scope with an implementation plan, acceptance criteria, training and procurement-ready documentation.