Government & Ministriesالعربية
Citizen Feedback Operations

Complaints and Public Feedback

A controlled complaints workflow for intake, categorization, department routing, SLA tracking, escalation, citizen updates and leadership reporting.

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Government

Pilot focus

Complaints become assigned cases instead of scattered messages.

Case intakeCategory routingSLA trackingCitizen updatesComplaint analytics
Start the conversation

Start with a short institutional briefing

No public project names are required in the first contact. Choose the closest path, then turn the discussion into a pilot brief, technical pack or tender invitation.

30-minute briefingReviewable scope briefTechnical or procurement packTraining and handover path

Next outputs: role confirmation, 30-minute briefing, workflow selection, scope brief, then technical or procurement pack.

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Fast first request

A short intake that routes the request to the right path. Details can be completed later through a formal meeting or tender documents.

Confidential discussions are available under NDA. No reference or organization name is published without written approval.

Only 4 fields are visible first. Open optional routing details when needed.

We use these details to route the request internally. Do not send sensitive documents or public project names in the first message.

Optional routing detailsOptional

These details help route the request, but they are not required for the first reply.

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Who it serves

For public institutions that need to manage complaints with transparency and accountability.

Complaints become assigned cases instead of scattered messages.

Problems and outcomes

The problem, operating model and expected result in one reviewable scope

Each area is set out clearly for operational, technical and procurement review.

Problems We Solve

WhatsApp-only complaintsDuplicate entriesNo case ownerSlow escalationNo category reporting

Outcomes Delivered

Case intakeCategory routingSLA trackingCitizen updatesComplaint analytics

Controls Included

Audit trailData ownershipDepartment permissionsMonthly reportsTraining included
Workflow and deliverables

A concrete path from request to evidence

Each solution sets out what happens, what gets delivered and how the pilot can be evaluated.

Workflow

01
Receive complaint
02
Classify category
03
Assign department
04
Track SLA
05
Resolve or escalate
06
Report trends

Pilot Deliverables

Complaint formRouting rulesCase queueEscalation pathDashboard
Start with one focused workflow

Request a pilot for complaints and public feedback

Core-Intel can turn this solution into a 30-60 day pilot scope with an implementation plan, acceptance criteria, training and procurement-ready documentation.

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